Shipping and returns

Shipping guidelines

Delivery times: approx. 3-14 working days within Germany, internationally variable. Depending on agreement and availability.

Shipping costs: Are calculated at checkout and are to be borne by the customer.

Return policy

Right of withdrawal: 14 days without giving reasons.

Return process: To exercise your right of withdrawal, please contact us by e-mail or letter with a clear statement of your decision.

Return conditions: We accept returns under the following conditions:

  • Returns must be clearly announced.
  • The customer bears the shipping costs for the return shipment.
  • We retain 50% of the value of the goods as a handling fee.

Contact information

Please send your return declarations to [info@vonhanf .de].